VoIP is being eagerly adopted by companies that have learnt to appreciate the benefits which it brings. However, in order for VoIP to be a success it is necessary for businesses to actually understand its positive aspects on an intimate level.
At the moment VoIP is still in an emergent form, with Internet Telephone Service Provider’s Association spokesperson Trefor Davies pointing out recently that while it may not have completely ousted traditional landlines as a means of primary communication, it is certainly growing towards that goal.
Mr Davies pointed out that many end users are unaware that their calls are being handled via VoIP because it often comes into play at the level of telephone exchanges. This means that businesses are able to improve their services while still remaining entirely contactable for those who still make analogue phone calls.
Many VoIP experts point out that it is easy to hybridise current business telecoms systems, because hosted VoIP is less reliant on complex in-house exchanges and more focused on delivering diverse, flexible operation in a cloud-based environment.
Reduced cost using VOIP?
This in turn leads to lower costs for installation and upkeep, with adoption occurring smoothly and a business being able to become less reliant on multiple lines to keep everyone connected, decreasing line rental charges.
Call costs can drop to almost zero if conversations are being had by two VoIP users. This means that internal communication will no longer be a burden on your budget, particularly if you operate at more than one site and you want to slash your expenditure in this area.
While you will still be charged for calling traditional landline numbers, VoIP services are often cheaper than the analogue equivalent, which is something that should help motivate businesses to adopt this new type of telecommunications.
When it comes to scalability, many businesses are feeling the benefits of VoIP usage as they grow and evolve, thus requiring more extensions to keep a flourishing staff on the line. While older telecoms equipment is limited by the physical constraints and low bandwidth of analogue signals, taking the digital approach offered by VoIP means that it is possible to add users effortlessly and not have to worry about linking line after line to your property in the process.
The increasing size of a VoIP service does not mean that you have to make compromises when it comes to the accessibility of the features that are offered. Because VoIP is digital and handled over the internet it does not need to be lashed to a single geographic point; with intelligent call forwarding you can pass on inbound calls to an in-house extension, a mobile phone or even your home connection as necessary.
By taking the burden of hosting these services away from an internal system you can also achieve much more in terms of customer service and call analysis. You can integrate automated answering services, queue inbound calls and make sure that customers and clients feel valued because their calls are answered every time.
One of the biggest benefits of VoIP services in the modern business world is transparency. The transition between traditional telecoms services and VoIP is seamless, with no major changes needing to take place before you can adopt. This ease of integration, combined with the improved telephonic tools at your disposal, will make migration a priority.
All this makes it simple to understand why industry experts are predicting that VoIP will one day become the dominant force in the telecoms industry. Its shift into the primary sphere of business communications could occur within a few years and early adopters will be in the best position to reap the benefits.
This article was written by Daisy group plc, leading provider of business telephone systems including Hosted VoIP and IP telephony phone systems to UK SME, corporate and enterprise customers.