Let’s take a look at VoIP.
More specifically, let’s consider its application in the world of small business. After all, this is a segment of our economy that always likes to cut expenses. With communication being almost universal in its role as a major company expense, VoIP looks poised to provide some serious advantages. Although the technology is useful to large companies, small businesses are the ones most likely to notice a real advantage. If you’re at the head of a small company, you already understand what a major expense communication can be.
Historically, though, there have been few opportunities to reduce these costs. There is only so much competition between phone companies, and having at least a few phone lines is necessary for even the smallest businesses. Enter VoIP, the poster child of 21st century phone communication and something that can help your business significantly.
If you’re unfamiliar with VoIP, don’t fret. It’s an easy concept to pick up on. Instead of being connected to traditional phone lines operated by traditional phone companies, phones operating on VoIP instead connect to a broadband Internet connection. In the case of a small business, this is something that’s already readily available in most instances. Calls are then routed over the Internet.
Is it free?
Now, let’s be clear: VoIP isn’t free. It can be free, should you find yourself making a VoIP-to-VoIP call. The majority of your calls won’t be made in this manner, though. From a business perspective, this just isn’t a feasible goal. At some point, calls from your VoIP line have to be transferred to traditional phone lines, and at that point there is a cost to access those lines.
With that said, VoIP isn’t free, but it’s cheaper than any traditional phone carrier on the market. A call to a city that’s on the opposite side of the country can cost as much as a local call, provided you’re using a VoIP provider with a relay point in whatever city you’re calling. For small businesses, this means doing more business in more territories without having to worry about a fluctuating phone bill.
Implementation and reliability
Not only is VoIP a terrific option from a cost perspective, but it’s also becoming easier to implement. 4G networks are being deployed that are VoIP-capable. What this means is that, in the near future, small businesses will be able ditch specialized VoIP phones in favor of regular 4G smartphones.
There were concerns early on with the reliability of VoIP, but the technology has improved to the point where it’s a non-issue. Instead, the most important thing to implementing VoIP successfully is ensuring that your business is using a reliable Internet provider. This is something that a company should already be doing, but it’s especially important under a VoIP setup because an Internet outage then becomes a phone outage.
Other than that, there’s little downside to VoIP and a lot of upside. Every small business that has a phone line should be taking a long look at VoIP as a solution to their telecommunication needs. The technology has the potential to help small businesses flourish by shaving dollars off of their biggest expense.
Article written by PackNet – A specialist VoIP provider.